Complaints Which Fall Outside The Realm of Due Process:
Any stakeholder of Western University of Health Sciences, Department of Physical Therapy Education has the right to file a complaint and receive due process. Current students, prospective students, faculty, and staff should follow the established University policies available to these constituents. All other stakeholders, including, but not limited to employers of graduates, clinical education sites, and the public, may file a complaint under this policy. Complaints may be related to program policies, procedures, or other aspects of the program, including working with faculty and staff. Western University of Health Sciences prohibits any form of retaliation against any party making a complaint against the school or program, its faculty, or its students.
Procedure:
Complaints should be submitted in writing (mailed or emailed) and must be filed within one year from the event(s) in question. The written complaint must contain, at a minimum, the complainant’s name and signature, contact information, the date of submission, and a summary of the complaint. Anonymous complaints and phone calls will not be accepted.
A written complaint must be mailed or emailed to the Department chair/Program Director:
Sandra Saavedra PT PhD
Chair and Program Director, DPTE-OR
Department of Physical Therapy Education – Oregon
College of Health Sciences – Northwest
Western University of Health Sciences
2665 S. Santiam Hwy., Lebanon, OR 97355
ssaavedra@westernu.edu
Office: (541)259-0476
Complaints about the Program Director/ Department Chair should be mailed to:
Jonathan Perry MSc PhD
Vice Dean / Site Dean, CHS-NW
Department of Physical Therapy Education – Oregon
College of Health Sciences – Northwest
Western University of Health Sciences
2665 S. Santiam Hwy., Lebanon, OR 97355
jperry@westernu.edu
Office: (541)259-0474
The department chair (or dean) or her/his designee will initially respond to the complainant within three weeks of receiving the complaint.The department takes all program-related complaints seriously. If at all possible, the matter will be reconciled at this point.
If the complainant believes that additional review is necessary, the dean will review the complaint and address it. If further review is needed, then the last line of complaint is with the Provost and Chief Academic Officer
Paula M. Crone, DO
Interim Provost and Chief Academic Officer
Western University of Health Sciences
309 E. Second Street, Pomona, CA 91766
200 Mullins Drive, Lebanon, OR 97355
Office: (909) 469-5563
pcrone@westernu.edu
The complaint and documentation associated with the complaint will be kept in a locked file in the department chair’s office (or dean’s office for a complaint against the department chair chairperson) for 5 years.