Complaints Which Fall Outside The Realm of Due Process:
Any stakeholder of Western University of Health Sciences, Department of Physical Therapy Education has the right to file a complaint and receive due process. Current students, prospective students, faculty, and staff should follow the established University policies available to these constituents. All other stakeholders, including, but not limited to employers of graduates, clinical education sites, and the public, may file a complaint under this policy. Complaints may be related to program policies, procedures, or other aspects of the program, including working with faculty and staff. Western University of Health Sciences prohibits any form of retaliation against any party making a complaint against the school or program, its faculty, or its students.
Procedure:
Complaints should be submitted in writing (mailed or emailed) and must be filed within one year from the event(s) in question. The written complaint must contain, at a minimum, the complainant’s name and signature, contact information, the date of submission, and a summary of the complaint. Anonymous complaints and phone calls will not be accepted.
A written complaint must be mailed or emailed to the Department chair/Program Director:
Harsha Deoghare PT PhD
Department of Physical Therapy Education College of Health Sciences
Western University of Health Sciences
450 E. 2nd Street Pomona, CA 91766
hdeoghare@westernu.edu
Office: (909)469-5437
Complaints about the Program Director/ Department Chair should be mailed to:
Gail Evans Grayson, EdD, MA
Acting Dean – College of Health Sciences & College of Health Sciences – NW
Western University of Health Sciences
450 E. 2nd Street Pomona, CA 91766
gevans@westernu.edu
Office: 909.706.3796
The department chair (or dean) or her/his designee will initially respond to the complainant within three weeks of receiving the complaint.The department takes all program-related complaints seriously. If at all possible, the matter will be reconciled at this point.
If the complainant believes that additional review is necessary, the dean will review the complaint and address it. If further review is needed, then the last line of complaint is with the Provost and Chief Academic Officer
Paula M. Crone, DO
Interim Provost and Chief Academic Officer
Western University of Health Sciences
309 E. Second Street, Pomona, CA 91766
200 Mullins Drive, Lebanon, OR 97355
Office: (909) 469-5563
pcrone@westernu.edu
The complaint and documentation associated with the complaint will be kept in a locked file in the department chair’s office (or dean’s office for a complaint against the department chair chairperson) for 5 years.
